Shipping & Returns
2017 Holiday Hours! Click here! We are closed on December 25th for Christmas.
All orders will be processed within 24 to 72 business hours (excluding Weekends and Holidays). For customers that request UPS express shipping options (3 Day, 2nd Day, and Next Day Air): These orders will be processed within 24 business hours (excluding Holidays, Weekends and Thursday after Noon PST). Please also keep in mind that weekends (Saturday and Sunday) do not count as business days, nor do certain holidays. All shipping days are based on business days. This means a Next Day Air ordered on a Friday will not ship until Monday. Also remember because we are closed Friday thru Sunday no orders ship on Fridays.
We do offer USPS shipping options but please note that for express options, it is going to be faster and more reliable to choose UPS. The 'Priority Mail' option with time frame listed is not a guaranteed delivery time. The only way to guarantee delivery time is to choose the UPS express shipping options. And all orders are affected by when they are placed. If our postman or UPS pickup have already come and gone, we have to ship on the next business day.
Note: Please keep in mind that order fulfillment times are based on product availability, we will contact you if any items are not readily available for further information from you. Also, keep in mind that if an order is received after UPS or USPS pick up, it will be processed for shipment on the next business day.
Important International Shipping Information!
For our international customers, shipping on the website is via UPS. We have determined this to be the most reliable method of shipping internationally. If you wish to use another shipping method please contact us to place your order and get estimates on shipping. You can call us at +1-702-474-2991 or fax an order to +1-702-474-4088.
Please note that we are not responsible for customs or duties.
- Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
- P.E.S., Inc. does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.
- If you do incur these additional charges, they must be rendered in order for your package to clear customs.
- We regret that we cannot be held responsible for any confiscations by customs.
- PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
- Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card.
For more information regarding your country's custom policies, please contact your local customs office.
For all customers: Our normal business hours are Monday through Thursday, 9 am to 3 pm Pacific Standard Time. If you have any questions, please email us by using the contact form or call us at 702-474-2991 or 800-339-6953(US only).
Returns, Refunds, & Exchanges:
P.E.S. Electrodes & the Current P.E.S. Power Box carry a 30-day warranty on parts and labor, with a receipt. Current Power Boxes, only, may be returned within 30 days of purchase, subject to a 15% restocking fee, if dissatisfied. Clearance Items, Videos, and, due to their personal nature, all other items are non-returnable. No Refunds, Returns, or Exchanges will be accepted on P.E.S. Electrodes or Accessories. If you have any questions, please email by clicking here or call us at 702-474-2991 or 800-339-6953 (US only). Do not send in any repairs or returns without first contacting customer service for an RMA (Return Merchandise Authorization) number.